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ONLINE TICKET SALES

Where can I buy tickets?

You can buy tickets for our events in 3 places: at the box office, at a number of reseller addresses and on the website. More information.

How do online sales work? This is explained on our Buying on line help page.

What are e-tickets?

When an online purchase is finalised, a confirmation e-mail is sent automatically, with a PDF-attachment (the e-ticket) for each ticket bought. Bring a print-out to the event. Opening the attachment requires PDF-software. PDF was developed by Adobe. Free current software is at their website. Each e-ticket has 2 different barcodes. If you bought several tickets, they will have a common transaction code, as well as a unique code. This will be scanned at the door. If the ticket is for the right event, and the code hasn't been scanned before, you can pass. Ensure your barcodes are scanable. Don't get them wrinkled, dirty or wet. If you can't bring a print-out, give your transaction code and name at the box office. See: How can I check my purchases?

Can I reserve tickets?

No. But you can buy tickets in advance. In the past, 30% of our reserved tickets were never collected. This made it hard to engage the right number of staff. And even with 'sold out' concerts, tickets remained on the shelf. This was sour for those we turned down because we were supposedly sold out. Our current system distibutes advantages and risks more evenly between our visitors and ourselves. Online sales allow most visitors to purchase a ticket easily. And we can concentrate on producing the best possible event.

Sold out. What to do now?

If there are no tickets left online, we are really sold out. We don't hold back tickets for resellers or the box office. On rare occasions, tickets that were already booked, become available again. Keep checking the website if you are hoping for those 'last minute' tickets. And try our Tickets wanted/offered forum.

Is there a waiting list?

No. We wouldn't be able to manage it satisfactorily. Especially when tickets become available at the last minute. We do have a Tickets wanted/offered forum. It is in Dutch, but most visitors understand English.

How do I get my tickets?

If you buy online, you will get e-tickets. If you buy at the box office, you receive a conventional ticket. Resellers give you a printed e-ticket or a conventional ticket, depending on the reseller.

How can I check my purchases?

Log in and go to My account. Click on the link behind 'See order history' above your e-mal address. You will see a list of all succeeded purchases in the current account. Be aware: it may take a little while for a purchase to appear here, because of the way payments are processed. Also see: I don't have my e-ticket. What now? If you think something went wrong, contact us.

I don't have my e-ticket. What to do now?

On completion of your order a confirmation email will be sent to you automatically. It normally arrives within minutes. See What are e-tickets?

Some e-tickets don't arrive because of inbox limits or spamfilters. The remedy depends on your email software. You may need to add doornroosje.nl to the trusted addresses or retrieve the email from the unwanted messages folder.

When your e-ticket got blocked or deleted, go to My account. Click on the link behind 'See order history', above your email address. You will see all your purchases and can verify that your order succeeded. There are links behind events that haven't been yet. On clicking, a copy of the e-mail is sent automatically.

On the account page you can also change your email address. Now generate an e-ticket copy to receive it at the new address. See: How can I check my purchases? and How can I manage my account?

Our box office staff can also retrieve tickets by transaction code or name. You may be asked for an ID.

Can I undo an order?

No. Online purchases are final once the payment order has been issued. That the purchase is definite is pointed out in the order process. You benefit from your reserved spot immediately, so there is no grace period. Cancelling and refunding is time-consuming and error-prone. It may also be impossible to sell the tickets on. Therefore even in circumstances outside your control we will not take tickets back. Only when an event is cancelled or changed considerably since the moment of purchase, an alternative event or a refund can be offered. See The show was cancelled/rescheduled. What now?

Can I pass tickets on?

Yes. Once purchased, the ticket is yours and you can give it away. But you may not sell tickets at a higher price or offer them online elsewhere. Doornroosje will not assist when visitors pass tickets on between each other, but we do have a Tickets wanted/offered forum. To secure online purchases, identification is required for e-tickets. Normally, ID's are only checked in case of doubt, but when the buyer is not present or can't prove his identity, the e-ticket can be refused.

Are PIN or creditcard OK?

You can pay by PIN or creditcard at the box office. Note that we don't exchange PIN or creditcard payments for cash money. With a creditcard you can also pay online.

Is it safe to buy online?

We think so. On january 1, 2010 we had over 40,000 website accounts, without a single report of private information abuse.

We ask as few details as possible for your account. Only qualified employees can access them. They are not shared with third parties.To deter hackers, we have rules for password complexity and we block log-ins after a certain number of errors.
We check the data you enter to prevent errors and deter abuse. There are maximum purchase amounts, to limit financial risks. To prevent interception, we only send digital tickets. Online purchases make identity checks on access possible.
Information concerning your website account or your order is transmitted over a secure connection. The internet address starts with 'https://', meaning the connection was verified and data are transmitted using encryption. Online payments happen in a secured process that even we can't see. Here again, a secure connection is used. iDEAL uses online banking security. Creditcard payments use extra checks (Verified by Visa and MasterCard SecureCode) to make sure that the person using the creditcard details is the rightful owner.

All online purchases are subject to the remote purchases act ('Wet Kopen op Afstand') of February 1, 2000 and European Guideline 1997/7/EG. The protection of personal data is handled by the Personal Data Protection Act ('Wet Bescherming Persoonsgegevens' or WBP) of September 1, 2001.

How can I manage my account?

Go to My account. There you can change your password and account details, or review your purchases (see How can I check my purchases?). Only your name can't be changed here, as a safety measure. Contact us if you want to correct your name, end your account, or have a question about your account.

My order failed. What to do now?

We will solve this. First check your account to see if the order has been booked (see How can I check my purchases?). If something is wrong, contact us. Report any error messages and the transaction code, if applicable. In rare cases the communication between iDEAL and our website goes awry. The payment may succeed, but the tickets do not get booked to your account. An email with an explanation will be sent. We will refund the money, but to get the tickets, you will have to repeat the order. In case of doubt, contact us.

Forgot my login. What to do now?

If you forgot the password, go to the log-in page and click 'Fogot password'. Enter your email address and click 'Send'. If there is an account with that address, an email with the password will be sent immediately. If there is a different problem, contact us.

My login is blocked. What to do now?

Blocking after several failed attempts is meant to repel hackers. Login is suspended for a certain amount of time. You can wait, or close and re-open your browser. This will start a new, unblocked, session.

My email address is 'not valid'?

Your email address, the heart of your account, is checked when entered. It must have an @ and a period. Then we look up and contact the mailserver. It will say: address OK, or: temporarily unreachable, or: there was en error.
Somtimes storage space is filled up. Remedy this by deleting messages. Sometimes a server is temporarily slow to respond, making the address seem not valid. It may get accepted later. Servers may also ward off spam by telling new contacts to 'try again in x minutes'. A later attempt would succeed.
In rare cases the (route to the) mailserver is too unconventional. The address can function for daily use, but use a different address for your account.

My bank account is 'not valid'?

You probably entered a former Postbank number (since 2009: ING), with less than 9 digits. It can't be checked in the same way other bank numbers can. Type a 'P' in front of the number, to indicate this. In other cases, this notification means that the number is not a valid dutch bank account number.

Not from NL, DE, BE or UK. What to do now?

You can switch to 'English' in the top right navigation bar. In the website account the selected country determines how postcode, phone number and bank account number are checked. If your country is not in our list, enter:

Country Netherlands
Zip code 1234 AB
Phone number 0123456789
Put your correct data in the other fields. We will not be able to call you when something goes wrong, but you can buy tickets online with your credit card.